COVER - ES2004
	FRONT MATTER - VOLUME I - ES2004
	FRONT MATTER - VOLUME II - ES2004
	PROCESS MODELLING IN E-GOVERNMEN LIVING PROCESS MODELLING WITHIN A PUBLIC ORGANISATION Silke Palkovits , David Orensanz , Dimitris Karagiannis
	SESAM – SUPPORT ON PROFILE, PORTFOLIO, AND Gunar Fiedler , Udo Krautz , Bernhard Thalheim
	GUIDELINES FOR EXCELLENCE IN THE WEB SITES OF TOURIST DESTINATIONS: A STUDY OF THE REGIONAL TOURIST BOARDS IN THE ALPS1 Luisa Mich , Mariangela Franch , Pietro Marzani
	E-GOVERNMENT: AN IMPROVEMENT IN SERVICE? Karl W. Sandberg , Hakan P. Sundberg
	ARE YOU BEING SERVED? Frank Bongers , Rens Vandeberg , Christiaan Holland
	APPROACHES TO JUSTIFY THE USE OF WEB TECHNOLOGIES IN THE PUBLIC ADMINISTRATION: SOME APPLICATIONS TO THE SPANISH NATIONAL TAX AGENCY Carmen De Pablos Heredero , Eva Pelechano Barahona
	TRANSNATIONAL INFORMATION SHARING AND EVENT NOTIFICATION Thrity R. Kasad , Stanley Y. W. Su
	USING WEB AND ROLE-BASED ACCESS CONTROL FOR EFFICIENT MULTINATIONAL DISASTER RESPONSE Daniel Sanz , Ignacio Aedo , Paloma Diaz
	GENDER DEMOCRACY IN DIGITAL ECONOMY: AN INDIAN EXPERIENCE Dr. M. Suriya , R. Nagarajan
	A NEW MODEL FOR DIGITAL INCLUSION IN BRAZILIAN CITIES Fernando Pinto , Ana Cristina Bicharra Garcia , Inhaúma Ferraz
	CRITICAL SUCCESS FACTORS FROM A SOCIAL INSURANCE IT-PROJECT IN SWEDEN Hakan P. Sundberg , Karl W. Sandberg
	RURAL LIFE & INTERNET ACCESSIBILITY A PARTNERSHIP OF EXCLUSION? Lorraine Fiander
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