COVER - ICWI2020
	FRONT MATTER - ICWI2020
	A BOT-ENABLED APPROACH FOR WEB SERVICE DISCOVERY Bahareh Zarei, Mahda Noura and Martin Gaedke
	THE APPLICATION OF BLOCKCHAIN TECHNOLOGY IN LOYALTY PROGRAMS Valerio Stallone, Anja Collenberg, Andreas Rüedlinger, Martin Wetzels and Michael Klaas
	THE MAIN ROLE OF VIDEO ADS' STRUCTURE ON SOCIAL MEDIA ENGAGEMENT Sónia de Almeida Ferreira, Sara Santos and Pedro Espírito Santo
	THE IMPACT OF SOCIAL MEDIA CONSUMPTION ON CULTURAL INTELLIGENCE OF USER Petra Zecevic, Lana Miletic and Ljerka Luic
	COMBINING DISTRIBUTED AND CENTRALISED APPROACHES TO DEVELOP A HYBRID METHODOLOGY FOR DATA MANAGEMENT IN HEALTHCARE Christos Kontzinos, Panagiotis Kapsalis, Spiros Mouzakitis, Michael Kontoulis, Ourania Markaki, Dimitris Askounis, Haralampos Karanikas, Alexandros Christodoulakis
	THE IMPACT OF CHANGING THE GRANULARITY OF PREFERENCE-INTENSITY INFORMATION ON THE ONLINE COMPENSATION ELECTION Roumen Vragov and Nanda Kumar
	OUTCOMES OF AN EXPERT SURVEY: ARE SINGAPORE'S MANUFACTURING SMALL AND MEDIUM ENTERPRISES READY TO EMBRACE INDUSTRY 4.0? Gopalakrishnan Surianarayanan and Thomas Menkhoff
	SOFTWARE CATALOGUE FOR SCIENTIFIC CONTEXT EXPLICATION Olga Kononova, Dmitry Prokudin and Angelina Timofeeva
	AN NVME FPGA-BASED SMART SWITCH ARCHITECTURE WITH ONLINE RECONFIGURATION Vinicius G. Linden, Cassiano S. Campes, Lúcio R. Prade, Bruna F. Flesch and Rodrigo M. de Figueiredo
	PERSONALIZED WEB SEARCH USING KEY PHRASE-BASED USER PROFILES Sara Abri, Rayan Abri and Salih Cetin
	IDENTIFYING DIFFICULTIES IN THE KNOWLEDGE TRANSFER PROCESS IN GLOBAL SOFTWARE: A QUALITATIVE ANALYSIS Franciney O. Lima, Victoria Carolina S. Mattos, Raquel F. V. Cunha, Alexandre S. Teixeira, Marcelo S. Ayres, Luis H. Pascareli, Fernando B. Pires and Bruno A. Bonifácio
	ASSESSING JOB MARKET DYNAMICS USING ELK STACK Gabriel Silva, Mário Rodrigues, Marlene Amorim, Angélica Souza, Marta Dias and Armando Pinho
	GETTING CLOSER TO THE THINGS WE ARE LOOKING FOR - A PROPOSAL FOR ASPECT-DRIVEN TEXT ANALYSIS Kurt Englmeier and Matthias Schneider
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