Title:	IDENTIFYING DIFFICULTIES IN THE KNOWLEDGE TRANSFER PROCESS IN GLOBAL SOFTWARE: A QUALITATIVE ANALYSIS
Author(s):	Franciney O. Lima, Victoria Carolina S. Mattos, Raquel F. V. Cunha, Alexandre S. Teixeira, Marcelo S. Ayres, Luis H. Pascareli, Fernando B. Pires and Bruno A. Bonifácio
ISBN:	978-989-8704-23-8
Editors:	Pedro Isaías
Year:	2020
Edition:	Single
Keywords:	Qualitative Analysis, Grounded Theory, Knowledge Management, Knowledge Sharing
Type:	Full
First Page:	84
Last Page:	90
Language:	English
Cover:
Full Contents:	click to dowload
Paper Abstract:	Due to increasing demand for new technologies, it is common in software projects to be necessary to incorporate new team members. However, when new hires join a company, they should learn about working process, organization structure, and company corporate culture. Therefore, companies should be adopting strategies to manage and transfer knowledge to better support newcomers. Sidia R&D Institute had to hire new members to increase our Project Leader team, consequence of a massive project demand. As we work in a distributed environment, we use Wiki as an alternative tool for sharing knowledge and for helping newcomers learn about our software development process. However, newer members reported great difficulty during Wiki usage. This paper reports results of a qualitative study aimed to identify the difficulties faced by new team members during wiki usage at Sidia R&D Institute, as well as identify actions that are often adopted to mitigate these difficulties. The study reveals that despite of wiki being important to improve knowledge transfer in Sidia team, newly PLs had difficulties to access wiki information caused by usability issues and lack of adequate knowledge management.
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