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Title:
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USABILITY EVALUATION OF PRODUCTS AND SERVICES: A SYSTEMATIC REVIEW |
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Author(s):
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Ana Martins, Alexandra Queirós, Nelson Pacheco da Rocha |
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ISBN:
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978-972-8939-82-3 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Usability Evaluation, Test Methods, Systematic Review |
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Type:
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Full Paper |
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First Page:
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299 |
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Last Page:
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306 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The paper intends to identify, analyse and classify the methods described in the literature for the usability evaluation of products and services based on information and communication technologies. For these purposes a systematic review of the literature on usability evaluation methods was performed. The retrieved studies were classified into one of three methods (inspection, inquiry or test). Then they were sub classified accordingly the specific techniques being described. A total of 116 papers were classified. Test methods were the most frequent in this review, followed by inquiry methods and, finally, inspection methods. The combination of methods is relatively frequent specially the combination of test and inquiry methods. This may happen because the conjunction of these two methods allows gathering complementary objective and subjective data. |
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