COVER - IS2021
	FRONT MATTER - IS2021
	E-SHOPS EVALUATION DURING COVID-19 LOCKDOWN USING E-S-QUAL AND AHP-TOPSIS Xenia J. Mamakou and Konstantina - Porfyria Roumeliotou
	USER-ADAPTIVE NOTIFICATION SOUND ASSIGNMENT FOR NOTIFICATION MESSAGES Marina Sakai, Junko Shirogane, Hajime Iwata and Yoshiaki Fukazawa
	MEDIATING SOCIAL TOURISM EXPERIENCES THROUGH A MOBILE APPLICATION Luís C. S. Barradas, João Nascimento, Sandra Oliveira, Susana Leal, Carla Vivas and André Alves
	BEHAVIORAL PROGRAMMING WITH A SUBSET OF NATURAL LANGUAGE: AN EVALUATION STUDY Michal Gordon-Kiwkowitz and David Harel
	A HOLISTIC FRAMEWORK FOR INFORMATION SYSTEM FOR THE MANAGEMENT OF INDOOR ENVIRONMENTAL QUALITIES (IEQ) IN BUILT FACILITIES Ahmed M. Ibrahim, Mohammad A. Hassanain and Ibrahim A. Hameed
	ENTERPRISE ARCHITECTURE ARTIFACTS FACILITATING DIGITAL TRANSFORMATIONS' STRATEGIC PLANNING PROCESS Frank Grave, Rogier van de Wetering and Rob Kusters
	PRODUCT MANAGEMENT FOR INDUSTRIAL PRODUCT SERVICE SYSTEMS: A MODEL TOWARDS THE UNDERSTANDING OF THE ROLE OF PRODUCT MANAGEMENT Marina Brunner and Christian Schieder
	A FRAMEWORK FOR IT PROJECT COMPLEXITY MANAGEMENT Stefan Morcov, Liliane Pintelon and Rob J. Kusters
	THE INSIDER THREAT MINIMIZATION AND MITIGATION FRAMEWORK Ghassan (Gus) Jabbour and Jason J. Jabbour
	A NETWORK ANALYSIS OF IT-CMF Fábio Longo De Moura and Filipe De Sá-Soares
	A DEEP LEARNING BASED TRAFFIC CLASSIFICATION IN SOFTWARE DEFINED NETWORKING Rahma Hammedi
	TRUST EVALUATION IN ONLINE SOCIAL NETWORKS Christina Sanchita Shah and Mankoottathil Paulose Sebastian
	KNOWLEDGE MANAGEMENT: THE TRUTH BEHIND THE CONCEPT Sidney Viana, Luis Vellacich, Marcos Miranda and Carolina Pereira
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