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Title:
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COMMUNICATION COCKPIT: CONCEPTS BEYOND EMAIL |
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Author(s):
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Joachim Schonowski, Alexander Knabner, David Linner |
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ISBN:
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978-972-8939-55-7 |
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Editors:
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Piet Kommers, Ji-ping Zhang, Tomayess Issa and Pedro Isaías |
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Year:
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2011 |
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Edition:
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Single |
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Keywords:
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Convergence of formal and informal messaging, digital ecosystem, unified communication and collaboration |
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Type:
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Full Paper |
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First Page:
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73 |
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Last Page:
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84 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Although E-Mail is still the dominant asynchronous textual communication tool of choice, communication needs and methods are changing towards more efficient and more synchronous collaborative communication methods. In addition players like Facebook or Google try to form IP-based service ecosystems to keep the end user in such a one stop service environment. These Over The Top cloud based device agnostic ecosystems are developed utilizing state of the art web technologies in a highly flexible and modular way. But they use different approaches to achieve such an ecosystem. Within the project a short market analysis with a focus on Facebook and Google was done. The results were matched with a theoretical model: a mass market communication triangle and a business market communication sphere, which essentially interlink communication, information and storage. TU Berlin and Deutsche Telekom Laboratories tried to align some of these trends within a demonstrator. The demonstrator should act as a Communication Cockpit with a focus on collaborative real time interaction. Since such a condensed service variety leads to enhanced complexity from an end user perspective, partly a problem for Google Wave, we also introduced the concept of a mode dependant default graphical user interface to envisage how cognitive load could be decreased. The widely adopted model of applications was integrated in the communication flow to be available at the current action. First user insights showed a positive response to the demonstrator concept and revealed its competitiveness to email. |
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