Title:	CASE STUDY: DUBAI E-GOVERNMENT
Author(s):	Amna Hassan Yousef Al-Nuaimi, Shama Mohamed Saeed Al Kendi, Fahim Akhter
ISBN:	978-972-8939-46-5
Editors:	Piet Kommers and Pedro Isaías
Year:	2011
Edition:	Single
Keywords:	E-government, E-services, Effects on Society, Challenges
Type:	Short Paper
First Page:	411
Last Page:	415
Language:	English
Cover:
Full Contents:	click to dowload
Paper Abstract:	The use of web services has increased dramatically in the last couple of years. People tend to use the World Wide Web to do their shopping, paying bills and money transactions. To cope with this new communication style, governments have to adopt the World Wide Web to have a direct and an easier connection with their citizens. Specialized web departments were created to develop web applications to provide services such as money transaction and billing systems. Those services are to provide efficiency and to save both the client’s and the department's time. Those kinds of governments who upgrade their services and convert to an electronic are called e-Governments as what Dubai Government. So in order to be successful, e-government people have to get over these barriers by involving the end-users in the very first building, prototyping and implementing process. In this paper the Dubai E-government directions will be discussed in terms of the services that are provided to the three categories: Business, citizen, individuals. In addition to the challenges that faced the implementation and how did Dubai e-government overcome them, the legal barriers, examples of e-services and ways of improving them throughout the years of experience, how was the main goal met throughout the last 10 years and finally advices and lessons learned from the beginning till these days.
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