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Title:
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A PROPOSED POSITION OF INFORMATION ARCHITECTURE IN IT SERVICE MANAGEMENT |
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Author(s):
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Mauricio Rocha Lyra, Cláudio Gottschalg Duque |
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ISBN:
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978-972-8939-46-5 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2011 |
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Edition:
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Single |
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Keywords:
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Information Architecture, service management, infrastructure, IT services, ITIL |
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Type:
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Poster/Demonstration |
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First Page:
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587 |
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Last Page:
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590 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The Information Technology Infrastructure Library - ITIL provides a framework of best practices for managing Information Technology services. Based on the study of this framework, it is clear that does not have space in its body for Information Architecture. If one of the goals of Information Architecture is to organize the information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception of the concepts of Information Architecture are presents on the needs of IT service management. This proposal contributes to the union of bodies of knowledge to facilitate the creation of strategy and design of the services. |
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