Title:	USING CRITICAL PROBLEM SOLVING TO PLAN INTERORGANISATIONAL
Author(s):	María Laura Ponisio , Pascal Van Eck , Lourens Riemens
ISBN:	978-972-8924-66-9
Editors:	Piet Kommers, Pedro Isaías and Nian-Shing Chen
Year:	2008
Edition:	Single
Keywords:	electronic cooperation network, electronic customs, inter-organisational systems, landscape maps
Type:	Full Paper
First Page:	28
Last Page:	39
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	The purpose of this paper is to present a systematic approach to plan assessment of electronic cooperation between customs organisations of different countries (E-CUSTOMS). Thorough assessment is of paramount importance, as cooperation in electronic networks usually requires considerable up-front investments in information technology (IT) specific for this cooperation. A systematic approach is necessary to enable customs IT decision makers to apply the experience they gathered in earlier projects systematically in new projects for different groups of customs organisations. This calls for a portable technique that spots areas for future investigation based on a sound structure. The approach we present in this paper (called e-Planning) builds upon previous experience with assessing electronic cooperation between customs of European countries. Following a method for critical problem solving, e-Planning offers an action plan for customs IT decision makers to know what to analyse first in order to facilitate fast and successful assessment. e-Planning provides guidance to analyse different groups of countries and to reason about obstacles to and opportunities for cooperation. We have validated our approach by applying e-Planning to plan the assessment of electronic cooperation with a new group of countries and comparing the results with the acceptance criteria that we obtained from the customs domain.
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