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Title:
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USABILITY EVALUATION OF FACEBOOK´S PRIVACY FEATURES: COMPARISON OF EXPERTS AND USERS |
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Author(s):
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Marcos H. Kimura, Marcio J. Mantau, Avanilde Kemczinski, Isabela Gasparini, Carla D. Medeiros Berkenbrock |
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ISBN:
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978-989-8533-09-8 |
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Editors:
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Bebo White and Pedro Isaías |
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Year:
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2012 |
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Edition:
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Single |
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Keywords:
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Privacy Features, Usability, Web-based Interface, Mobile-based Interface, Heuristic Evaluation, Questionnaire. |
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Type:
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Full Paper |
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First Page:
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290 |
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Last Page:
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297 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The issue of privacy in social networks is a hot topic today, as the growing of the amount of information shared among their users, which are connected to their social media every moment and by different devices and displays. This paper presents a usability evaluation of the privacy features of the Facebooks social network. We had carried out an evaluation composed by three approaches, executed in three stages, first by the analysis and inspection of all system´s features related to privacy, available for both system (web-based system and mobile-based system, i.e. app). The second step was conducting a heuristic evaluation leaded by three experts, and finally, the third step was applying a questionnaire with 605 users, to compare the results between specialists and real users. This work aims to present the problems associated with these privacy settings and it also wants to contribute for improving the user interaction with this social network |
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