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Title:
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USABILITY EVALUATION OF ELECTRONIC SIGNATURE BASED E-GOVERNMENT SOLUTIONS |
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Author(s):
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Thomas Zefferer, Vesna Krnjic |
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ISBN:
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978-989-8533-09-8 |
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Editors:
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Bebo White and Pedro Isaías |
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Year:
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2012 |
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Edition:
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Single |
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Keywords:
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Usability, E-Government, Security, Austrian Citizen Card, MOCCA, Mobile Phone Signature. |
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Type:
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Full Paper |
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First Page:
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227 |
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Last Page:
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234 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Usability and security are crucial requirements of e-Government applications. Security requirements are typically met by approved cryptographic methods such as qualified electronic signatures. These methods usually rely on integration of cryptographic hardware tokens such as smart cards or mobile phones. Integration of these tokens into e-Government applications introduces additional complexity and often affects the usability of these solutions. To date, research on usability in e-Government has primarily focused on the evaluation of e-Government websites. Usability issues raised by the integration of cryptographic hardware tokens into e-Government applications have not been considered in detail so far. We filled this gap by conducting a usability analysis of three core components of the Austrian e-Government infrastructure. The evaluated components act as middleware and facilitate integration of cryptographic hardware tokens into e-Government applications. We have tested the usability and perceived security of these middleware components by means of a thinking-aloud test. This paper introduces the evaluated components, discusses the followed methodology of the conducted usability test, and presents obtained results. |
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