|
Title:
|
USABILITY AND USER EXPERIENCE IN OPEN
COMMUNITY WEB PORTALS: A CASE STUDY IN SMART
PORTS DOMAIN |
|
Author(s):
|
Shabnam Kazemi, Deniz Cetinkaya, Gernot Liebchen and Reza Sahandi |
|
ISBN:
|
978-989-8704-38-2 |
|
Editors:
|
Piet Kommers, Inmaculada Arnedillo Sánchez and Pedro Isaías |
|
Year:
|
2022 |
|
Edition:
|
Single |
|
Keywords:
|
Usability, User Experience, Smart Posts Web Portal, Usability of Web Systems, Human Computer Interaction |
|
First Page:
|
3 |
|
Last Page:
|
10 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Open community web portals and information sharing platforms have been widely used to generate and share knowledge.
Recent advances in technology and growing interest in crowdsourcing tools have helped to improve the technical
competency and quality of these platforms. However, usability and user experience aspects are still challenging as satisfying
the needs of different users is an open problem for such systems. This paper presents a case study of the user experience
improvement of an open community web portal that facilitates information sharing in the context of smart ports domain.
The case study employed data collection methods such as surveys and focus group meetings coupled with usability tests to
collect feedback. User scenarios were designed and tested on the SPEED (Smart Ports Entrepreneurial Ecosystem
Development) open community portal. Feedback around the user interface of the portal was mostly positive. There have
been minor improvements in the navigation of the portal. Findings and lessons learnt are presented in this paper. |
|
|
|
|
|
|
