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Title:
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UNDERSTANDING DIGITAL TRUST IN INSURANCE: FOUNDATIONS, ORIGINS AND RELEVANCE |
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Author(s):
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Petra Maria Asprion, Sandro Degen and Jona Stefan Karg |
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ISBN:
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978-989-8704-71-9 |
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Editors:
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Paula Miranda and Pedro Isaías |
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Year:
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2025 |
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Edition:
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Single |
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Keywords:
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Digital Trust, Insurance, Cybersecurity, GRC, CDR, Trust Framework |
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Type:
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Short Paper |
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First Page:
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240 |
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Last Page:
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244 |
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Language:
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English |
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Cover:
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Full Contents:
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Paper Abstract:
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As digital transformation accelerates, digital trust emerges as a strategic imperative, particularly in the insurance industry,
where stakeholder confidence and data sensitivity are central. Despite increasing academic interest, the concept of digital
trust remains fragmented, lacking clarity and industry-specific frameworks. This short paper presents a foundational study
on digital trust in insurance, synthesizing insights from a systematic literature review. The origins of digital trust were
explored, its conceptual distinction from traditional trust, and the organizational elements it encompasses - governance,
risk, compliance (GRC), corporate digital responsibility (CDR), and cybersecurity. The results show that digital trust is a
multidimensional construct requiring both technical and ethical integration into business operations. This preliminary study
serves as a foundation for developing a management-oriented framework tailored to the insurance sector, to be validated
in follow-up research. |
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