|
Title:
|
TOWARDS AN ELEARNING SERVICE ASSESSMENT TOOL |
|
Author(s):
|
Steffen Conn , Iain Bitran |
|
ISBN:
|
972-8924-05-4 |
|
Editors:
|
Kinshuk, Demetrios Sampson and Pedro Isaías |
|
Year:
|
2005 |
|
Edition:
|
Single |
|
Keywords:
|
eLearning service assessment, evaluation methodology, software tool. |
|
Type:
|
Short Paper |
|
First Page:
|
375 |
|
Last Page:
|
378 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
The working paper presents the initial framework for a method for assessing eLearning services. The framework takes a comprehensive approach that extends traditional eLearning evaluation beyond simple user satisfaction or learning outcomes. Moreover, the concerns of multiple stakeholders at both pre- and post-investment stages are captured. This leads to a tentative framework that integrates prior research in the fields of software adoption and usability, and training and education evaluation, with self-conducted empirical work. The framework is currently in the process of validation and will eventually be encapsulated as a software tool. The framework is of use to: eLearning providers requiring a systematic method for presenting quantified costs and benefits to potential clients; eLearning buyers requiring a comprehensive checklist of considerations before investing in an eLearning solution; both parties when assessing post-implementation effectiveness and quality. |
|
|
|
|
|
|
