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Title:
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RELATION BETWEEN BUSINESS PROCESS
MANAGEMENT MATURITY AND INNOVATION
IN THE FINANCIAL SECTOR |
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Author(s):
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Harmen Gerrit (Harold) van de Kamp, Kobus Smit and Pascal Ravesteijn |
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ISBN:
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978-989-8533-87-6 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías, Philip Powell, Pascal Ravesteijn and Guido Ongena |
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Year:
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2019 |
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Edition:
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Single |
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Keywords:
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Business Process Management, BPM-Maturity, Innovation, Innovation Value Chain, Innovation Adoption |
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Type:
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Full Paper |
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First Page:
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216 |
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Last Page:
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224 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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To survive in the increasing globalization competition, companies are required to continuously increase their productivity
and enhance innovation. To realize this enhanced productivity, Business Process Management (BPM) maturity models
are often used to analyze, improve and manage business processes across the organization. Literature suggests that a
relation between BPM maturity and innovation could exist and recommends more research in specific sectors.
Specifically, the financial sector is facing a fintech revolution, putting an enormous pressure on how they deal with
technology innovation, process disruption and service transformation. Therefore, the objective of this research is to
determine the relation between business process management maturity and innovation in the financial sector. Data was
collected using a survey at a large financial enterprise in Europe, resulting in sixty-eight responses. Regression analysis
shows that 20.6% of the variance in innovation can be explained by BPM maturity. |
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