Title:	MEASURING THE RESISTACE TO CHANGE IN THE WORKLOAD ALLOCATION SYSTEM INTRODUCTION PROCESS
Author(s):	Nathalie Hrycej , Kathy Buckner
ISBN:	978-972-8924-82-9
Editors:	Gunilla Bradley and Piet Kommers
Year:	2009
Edition:	Single
Keywords:	Work allocation, change management, resistance to change, correlation analysis
Type:	Short Paper
First Page:	189
Last Page:	192
Language:	English
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Paper Abstract:	Driven by complex internal and external factors Universities in the UK are becoming ever more cost conscious. As a result management is increasingly concerned about the type and amount of work allocated and undertaken by academic staff. This study aimed to measure resistance to change in the introduction of a workload allocation system at a UK institute of Higher Education. Krüger’s Iceberg Model (2004) was used as a framework for the study and a novel analysis technique (Iceberg Model Analysis) was developed to measure participants’ attitudes and behaviours. The data was collected using an online questionnaire. The main results include (1) quantification of resistance with the help of measurable variables, (2) statistical investigation of root causes of resistance, and (3) categorization of respondents to change resistance groups. The investigation revealed factors important for successful change management such as information flow and consideration of the impact of the implementation on the daily work of the users.
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