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Title:
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MEASURING THE MATURITY OF SUPPLIER RELATIONSHIP MANAGEMENT SYSTEMS |
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Author(s):
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Tobias Mettler |
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ISBN:
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978-972-8939-24-3 |
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Editors:
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Sandeep Krishnamurthy, Gurmit Singh and Maggie McPherson |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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Assessment Model, Electronic Procurement, Maturity Model, Rasch-Analysis, Supplier Relationship Management. |
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Type:
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Full Paper |
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First Page:
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11 |
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Last Page:
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18 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Due to increased market dynamics and structural changes in the last years, not only an integral strategy to maintain customer relationships is needed, but also a clear understanding on how to collaborate with the key suppliers of the enterprise. Hence, under the label of supplier relationship management, more and more research is conducted to study this phenomenon either on a social system or technical system perspective. This contribution aims to develop a maturity assessment model that links metrics for both worlds in order to prescribe the evolution of key practices, IT-services, and people capabilities. On the one hand, the proposed model can be used to examine the current status of supplier relationship management at a single enterprise, identifying performance gaps and systematizing improvement initiatives. On the other hand, when extensively used within a certain domain, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning. |
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