Title:	LOWERING THE BARRIERS TO KNOWLEDGE SHARING THROUGH DOMAIN MODELLING
Author(s):	Hilary Dexter, Tom Franklin
ISBN:	978-972-8939-09-0
Editors:	Miguel Baptista Nunes, Pedro Isaías and Philip Powell
Year:	2010
Edition:	Single
Keywords:	Domain modelling, knowledgebase, professional networking, collaboration.
Type:	Short Paper
First Page:	377
Last Page:	382
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Barriers to knowledge sharing include: culture, vocabulary, cost/benefit of contribution, adaptability, growth and currency of the knowledgebase being offered and usability of tools. This research addresses the utility in overcoming these barriers, of a domain modelling based knowledge sharing system. Knowledge management systems emerging from technical teams face a gap of language and culture between themselves and their stakeholders. Within the development project described here, significant investment of resources has been made in workshop interaction with potential users to find ways to bridge between technology-world and their working environments so that development of such knowledgebases can be collaborative. The facilities for knowledge management and sharing have been developed based on a growing understanding of the ways in which people construct models of their working domains (people, processes and technology). The knowledgebase is made both accessible and relatively free of granularity issues by overlaying a domain model with high level collections which are meaningful to the potential users and appear to simplify knowledge contribution and use. The aims of the ongoing work is to make contributing to a knowledgebase immediately beneficial, make the tools intuitive and show how practice can be improved as a result of knowledge sharing. Ongoing development will support people talking in professional networks and communities of practice, and encourage people to comment and rate the use and usefulness of items in the knowledgebase. The research outputs discussed here are the approach taken to solving issues of knowledge sharing, the workshop design, the underpinning domain model and the principles for the future tool suite.
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