Title:	KNOWLEDGE SHARING IN CHINESE HEALTH REFERRAL SERVICE: A LITERATURE REVIEW
Author(s):	Lihong Zhou, Qiang Fang
ISBN:	978-989-8704-11-5
Editors:	Piet Kommers, Pedro Isaías, Claire Gauzente, Miguel Baptista Nunes, Guo Chao Peng and Mário Macedo
Year:	2014
Edition:	Single
Keywords:	Chinese healthcare organisations, Knowledge sharing, Health referral, Patient knowledge, Patient-centred healthcare
Type:	Full Paper
First Page:	263
Last Page:	270
Language:	English
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Paper Abstract:	This paper reports on a literature review, which aims to obtain a holistic view on the implementation and development of knowledge sharing (KS) in patient referral services in Chinese healthcare organisations. Overall, 948 articles were retrieved from three major Chinese academic databases, namely, CNKI, Wanfang, and CQVIP. After initial review, 97 articles were included for analysis. The analysis of literature was led by four research questions. (1) How well KS is performed in the current practice? (2) What are the knowledge flow processes? (3) What are the communication channels and how effective they are? (4) What are the problems and barriers to KS? The analysis revealed that, despite clear political requirement and evident practical needs, KS is in truth largely neglected. Moreover, the review informs that the lack of KS is resulted by an absence of unified and clearly defined knowledge flow processes and pathway and by ineffective communication channels in use. In addition, the review findings point to six KS barriers. This paper is of interests to healthcare managers, as well as KS practitioners and researchers. Also, this paper provides a perspective on KS development in the Chinese healthcare services.
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