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Title:
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INFORMATION LOGISTICS, E-HEALTHCARE AND TRUST |
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Author(s):
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Kerstin Heuwinkel , Dr. Wolfgang Deiters |
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ISBN:
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972-98947-0-1 |
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Editors:
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António Palma dos Reis and Pedro Isaías |
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Year:
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2003 |
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Edition:
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2 |
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Type:
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Short Paper |
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First Page:
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791 |
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Last Page:
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794 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Information and communication technology has influenced nearly every area of social life - even the healthcare system. Healthcare organizations use innovative information technologies in order to optimize internal communication and information processes and workflows as well as external relationships to other parties, e.g. patients. We introduce the information logistics concept and demonstrate the possibilities and advantages of a demand-driven and personalized information supply. A scenario describes a web-based portal with integrated information logistical applications. We illustrate how healthcare centers can use those intelligent concepts in order to improve the relationship to patients by providing personalized information before, during and after the medical treatment. The aim is to smoothly embed such technology in everyday life and processes. We therefore have to consider
socio-technical aspects, e.g. trust, due to the impact they have on the acceptance of technology. Trust is a fundamental prerequisite for a successful patient relationship management (PRM). |
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