Title:	IDENTIFYING PRAGMATIC PATTERNS OF COLLABORATIVE PROBLEM SOLVING
Author(s):	Heiko Hornung, Roberto Pereira, M. Cecilia C. Baranauskas, Rodrigo Bonacin, Julio Cesar Dos Reis
ISBN:	978-989-8533-09-8
Editors:	Bebo White and Pedro Isaías
Year:	2012
Edition:	Single
Keywords:	Pragmatic Web, Design Patterns, Intentions and Communication, Interaction Design, Organizational Semiotics
Type:	Full Paper
First Page:	379
Last Page:	387
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Collaborative Web applications for problem solving are not restricted to well-defined organizational environments, where people know each other and might use additional communication mechanisms, such as face-to-face meetings. In the Web, users of different cultures and with different educational and professional backgrounds communicate with each other independently of location and time. This might result in problems during users’ interaction regarding communication and understanding, as well as interpretation of contents. Consequently, when designing Web applications that support communication and collaboration, it is crucial to take into account the influence of pragmatic aspects in addition to syntactic and semantic ones. In this paper, we consider four case studies of Web application usage for collaborative problem solving in the domain of special education. Based on these case studies, we propose pragmatic patterns of collaborative problem solving in the Web. These patterns are recurring situations of use which might require design of solutions that facilitate, promote, or avoid the manifestation of the pattern. The patterns aim mainly at promoting the consideration of pragmatic aspects, such as interpretation or intention, during design of collaborative Web applications.
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