COVER - IS2023
	FRONT MATTER - IS2023
	TEACHING COMPUTER LITERACY IN A HIGHER EDUCATION: DETERMINING NEED AND CONTENT Kobus van Aswegen and Estelle Taylor
	THE INCREASING IMPORTANCE OF NATURAL LANGUAGE INTERACTION IN THE DESIGN OF INTELLIGENT TUTORING SYSTEMS Kurt Englmeier
	LESSONS LEARNT FROM AN ONLINE PILOT STUDY ABOUT STRATEGIC ALIGNMENT AT A HIGHER EDUCATION INSTITUTION Thokozani Kachale, Wegene Demeke, Christos Chrysoulas and Imed Romdhani
	STAKEHOLDERS FEEDBACK ON THE INDUSTRY-ACADEMIA GAP Sebongile Mazibuko and Estelle Taylor
	DIGITAL SHADOW SUPPORTED BY AUGMENTED REALITY AND CLOUD FOR THE MONITORING OF AN INDUSTRIAL PROCESS Erick Criollo, Gustavo Caiza and William Oñate
	FACTORS INFLUENCING THE INTEGRATION OF SOCIAL GRANTS INFORMATION SYSTEMS IN THE NAMIBIAN GOVERNMENT: ACTOR-NETWORK THEORY ANALYSIS Filippus Nafuka and Irja Shaanika
	AGENT-BASED MODEL FOR THE CONTROL AND MONITORING OF KPI IN A CURRICULUM: CIVIL ENGINEERING DEGREE IN INFORMATION TECHNOLOGY Marcos Lévano and Billy Peralta
	OMNICHANNEL ADOPTION IN HEALTH INFORMATION SYSTEMS FOR PATIENT FOLLOW-UP Ailton Moreira and Manuel Filipe Santos
	CHALLENGES FACED IN TRANSITIONING FROM TRADITIONAL BUSINESS ANALYSIS TO AGILE BUSINESS ANALYSIS: AN ACTOR-NETWORK PERSPECTIVE Augustine Iyamu and Lisa F. Seymour
	CUSTOMER SWITCHING: A REVIEW OF THE LITERATURE Kamel Rouibah
	UNDERSTANDING HYBRID AGILE APPROACH: A CONCEPTUAL FRAMEWORK Majid Alsubaie and Hamed Sarbazhosseini
	AN EXPERT VIEW ON CHALLENGES IN MANAGING IT COSTS IN THE DIGITAL AGE Constanze Riedinger and Melanie Huber
	DATA GOVERNANCE, ENTERPRISE ARCHITECTURE AND ENTERPRISE AGILITY Tarek Kaddoumi and Torben Tambo
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