COVER - IS2020
	FRONT MATTER - IS2020
	THE EUROPEAN CODE OF CONDUCT ON CLOUD SERVICES AND DATA PORTABILITY: WHAT CHANGES IN THE CLOUD ECOSYSTEM Maro Androutsopoulou, John Violos, Dimitrios Askounis, Theodora Varvarigou, Panagiotis Kokkinakos and Christos Kontzinos
	A PATTERN META-MODEL FOR BUSINESS PROCESS IMPROVEMENT Nesrine Missaoui and Sonia Ayachi Ghannouchi
	KNOWING WHICH APPS MANAGERS LIKE: A MANAGER APP PORTAL ACCOMMODATING THEIR USER PREFERENCES Jorg H. Mayer, Markus Esswein, Reiner Quick, and Sanjar Sayar
	INVESTIGATING THE CRITICAL DETERMINANTS OF TRUST AND THEIR IMPACT ON MOBILE PAYMENT ADOPTION Tuan Anh Nguyen, Martin Dick and Hiep Cong Pham
	DATA TRANSFER PROTOCOLS FOR BUSINESS SOCIAL NETWORKING Venko Andonov, Valentin Kisimov, Tsvetana Stoyanova and Nikolay Sterev
	WATER BALANCE OPTIMIZATION: CASE STUDY BY THE FAO PENMAN-MONTEITH MODEL IN APPLE TREE CULTIVATION (MALUS DOMESTICA BORKH.) SUPPORTED BY WEB, BIO-BIO, CHILE Marcos Lévano, Camilo Friz and Billy Peralta
	MATURITY ANALYSIS TO ASSESS THE CAPABILITY OF AN ORGANIZATION TO INNOVATE Marc Adam, Marco Peter and Stella Gatziu Grivas
	TAILOR-MADE IT PROJECT MANAGEMENT Ariel I. La Paz and Rodrigo I. López
	COMPARATIVE ANALYSIS OF SOFTWARE DEVELOPMENT METHODOLOGIES FOR SECURITY REQUIREMENT ANALYSIS: TOWARDS HEALTHCARE SECURITY PRACTICE Prosper K. Yeng, Stephen D. Wolthusen and Bian Yang
	HEDGING STRATEGIES IN THE ADOPTION AND USE OF E-GOVERNMENT SERVICES Sharif Khan, Salah Kabanda and Adedapo Mobee
	SOCIAL NETWORK SENTIMENT ANALYSIS TOOLS FOR THE DETECTION OF MENTAL ILLNESS: A SYSTEMATIC MAPPING Ariel Altamirano, Daniel Avila and Graciela Guerrero
	CONTEXTUAL CONTRADICTIONS TO THE SCALING -UP OF MOBILE HEALTH IN ARMED-CONFLICT SETTINGS OF NORTH-EASTERN NIGERIA: A CASE STUDY OF ALMANACH Nakama David, Muhammadou Kah, Jennifer Tyndall and Olumide Longe
	A KNOWLEDGE-AS-A-SERVICE SUPPORT FRAMEWORK FOR AMBIENT LEARNING IN KENYA Lucy Waruguru Mburu, Richard Karanja and Simon M. Nyaga
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