Title:	HOW AND WHY PHISHING AND SPAM MESSAGES DISTURB US?
Author(s):	Linfeng Li, Marko Helenius, Eleni Berki
ISBN:	978-972-8939-36-6
Editors:	Gunilla Bradley, Diane Whitehouse and Gurmit Singh
Year:	2011
Edition:	Single
Keywords:	Social engineering; phishing/spam email; security; human-centred quality design; software user psychology
Type:	Short Paper
First Page:	239
Last Page:	244
Language:	English
Cover:
Full Contents:	click to dowload
Paper Abstract:	Further than privacy and security, social engineering techniques employed by sophisticated spammers and phishers have a negative impact on personal and professional lives. In this paper, the authors comment on how severe and annoying malicious messages are. In so doing, we encouraged several spam/phishing email receivers from different countries to forward their fraudulent multilingual messages of various contents. We analysed them and subsequently conducted email interviews with the receivers. Additionally, we compared and contrasted the information we obtained with the internationally reported phishing scams from the Anti-Phishing Working Group. The paper discusses (i) the impact and feelings generated from fraudulent emails on people who receive them, (ii) the ways people interpret their content, and (iii) how they react on it. We made a snapshot of phishing email with our assumption being that spam/phishing resembles each other; so taking a snapshot we made a good estimate of various phishing email techniques. Summarising, we put the emphasis on further searching and analysing feelings and emotions of humans. These are important considerations while addressing human-centred quality design features of anti-phishing software technology.
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