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Title:
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HEURISTIC EVALUATION CONDUCTED BY END USERS |
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Author(s):
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Patrik Lif, Jonas Hermelin, Kristofer Bengtsson and Jonathan Svensson |
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ISBN:
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978-989-8533-91-3 |
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Editors:
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Katherine Blashki and Yingcai Xiao |
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Year:
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2019 |
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Edition:
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Single |
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Keywords:
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Heuristic Evaluation, End Users, Interaction Design, Usability, Design Guidelines, Human-Computer Interaction |
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Type:
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Full Paper |
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First Page:
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65 |
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Last Page:
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72 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Evaluation of interaction and user interface design is usually carried out by people specialized in usability and/or human
factors. However, a common shortcoming for designers and evaluators is limited knowledge about how the systems are
used in their context. Usability evaluation with heuristics is a common and rather fast method with which many important
design issues and flaws can be discovered. However, it can be challenging to apply in domain-specific systems for
non-domain experts. A study was therefore performed to evaluate how end users who are domain experts can be engaged
to perform a heuristic evaluation on their main system of use. After being introduced to usability theory, design principles
and the method of heuristic evaluation, the end users evaluated their system according to 17 selected usability heuristics.
Their evaluation was part of a range of other usability assessments of the system. The results showed that the method is
promising and the feedback from the end users was positive. It was also found that there is a need for additional training
and more time for the evaluation. In future work, the evaluation method will be modified according to lessons learned and
applied in other domain-specific systems. |
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