Title:	EMOTIONAL INTELLIGENCE: POSSIBLE E-LINK
Author(s):	Janette Kruger
ISBN:	978-972-8924-83-6
Editors:	Miguel Baptista Nunes and Maggie McPherson (series editors: Piet Kommers, Pedro Isaías and Nian-Shing Chen)
Year:	2009
Edition:	V I, 2
Keywords:	E-learning; positive emotions; self-efficacy; educational technologies; emotional intelligence; coping strategies
Type:	Full Paper
First Page:	107
Last Page:	114
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Technology-enhanced learning environments such as blended learning and e-learning are utilized increasingly in higher education institutions with expectations of an increase in output rates and retention rates. As the demand for technologyenhanced e-learning courses increases, the pressure on faculty to rise to the challenge also increases. In recent years great advances and improvements in the fields of learning and instruction were envisaged as a consequence of the application of new educational technologies. Although some of these promises have materialized it would seem that relatively few lecturers have mastered the skills and knowledge needed to integrate technology successfully into the practice of teaching and learning. The role of emotional intelligence is a significant construct which has not been adequately researched in terms of the mastering of new technologies in the e-learning and blended learning environments.This paper reports on a case study at the Tshwane University of Technology, the purpose of which was to explore and describe linkages between emotional intelligence and the ability to cope with mastering new educational technologies. A mixed methods approach with the use of both qualitative and quantitative data assisted in crystallising the data in order to provide insight into the ways participants coped with mastering new educational technologies. Findings from this study suggest that a number of factors influence coping strategies when attempting to master new technologies. These include self-efficacy beliefs, social networking structures as a resource, the use of positive emotions, the role of the facilitator and the emotional intelligence abilities associated with coping competencies.
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