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Title:
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E-GOVERNMENT THROUGH PROCESS MODELING: A REQUIREMENTS FIELD STUDY |
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Author(s):
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Norman K. Sondheimer , Leon P. Osterweil , Matthew P. Billmers , Joel T. Sieh , Bruce B. Southard |
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ISBN:
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972-98947-0-1 |
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Editors:
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António Palma dos Reis and Pedro Isaías |
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Year:
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2003 |
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Edition:
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1 |
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Keywords:
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e-Government, Process Modeling, Field Study, Use Cases . |
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Type:
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Full Paper |
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First Page:
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129 |
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Last Page:
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136 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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e-Government offers its constituency the hope of engaging in government interaction at any time from any place. This has been slow to materialize. We believe this is due in large part to the complexity of government processes. This paper reports experimental field study evidence that a rigorously defined process modeling language can accurately map this complexity. It introduces Little-JIL, a rigorously defined process modeling language. It then reports experience using this language to capture government processes for an e-Government system to allow online license renewals for the government of Massachusetts. These processes were previously described using Use Case methodology. The errors and shortcomings identified provide opportunities for a more correct and efficient implementation of these processes. The paper concludes with a proposal for improved e-Government development methods |
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