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Title:
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E-GOVERNMENT: CONSULATE GENERAL OF PORTUGAL IN MACAO AND HONG KONG |
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Author(s):
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Sílvia O. S. Ferrão, Vítor Sereno, Manuel Ricardo Silva, Carlos Wilson |
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ISBN:
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978-989-8533-48-7 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2016 |
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Edition:
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Single |
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Keywords:
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Consulate; Portugal; Macao; Hong Kong; e-Government; e-Society. |
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Type:
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Short Paper |
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First Page:
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195 |
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Last Page:
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199 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper describes an exploratory case study on e-Government area held at the Consulate General of Portugal in Macao and Hong Kong. Through several meetings with key players in the Consulate of processes were outlined some improvements in order to make the most efficient Consulate, effective and close to the citizens. With this vision was intended to respond more promptly to all requests of the citizens attending the constants problems reported. We created a Facebook page and a new Online Booking System (OBS). At this time, the Facebook page of this Consulate (of Portugal) is the one that has more followers in the world (from those analyzed) and the new OBS proved to be a crucial key to reducing the enormous waiting lists previously existing and significant advantages for citizens. This project proves that there is still much work to do in this diplomatic representation but that can be a model to be followed by other diplomatic missions in the world. |
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