|
Title:
|
DISSONANCES IN FUTURE IT-MANAGEMENT |
|
Author(s):
|
Sacha Helfenstein |
|
ISBN:
|
978-972-8924-66-9 |
|
Editors:
|
Piet Kommers, Pedro Isaías and Nian-Shing Chen |
|
Year:
|
2008 |
|
Edition:
|
Single |
|
Keywords:
|
IT-management and governance, risks, user adoption |
|
Type:
|
Short Paper |
|
First Page:
|
225 |
|
Last Page:
|
229 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Successful deployment of emerging Web-based applications and services has become the new mandate in contemporary
enterprise IT-strategy. However, managerial assessment and governance policies are encumbered by skepticism and
rooted in one-sided emphases of normative, implementation-oriented technical and business prospects, and deficient with
regard to critical human adoption and use viewpoints. The current paper proposes a more balanced frame of approach
incorporating the user scientific perspective alongside those capturing the services and design views, in order to represent
all three fundamental dimensions of enterprise IT: technology, business/organization, and human use. This multidisciplinary
approach is then used to reveal a series of six overlaying dissonances burdening smooth and beneficial
enterprise IT-deployment. The dissonances pertain to conflicts in utility, design approach, deployment strategy, outcome,
innovation, and control. Recognizing and productively dealing with these dissonances in the organizational context is
seen as key factor in leveraging the business value of emerging technologies. |
|
|
|
|
|
|
