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Title:
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DIGITAL POLICIES: A STEP FORWARD FROM DIGITAL GOVERNMENT CONCEPT |
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Author(s):
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Roberto Cortés-Morales |
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ISBN:
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978-989-8704-71-9 |
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Editors:
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Paula Miranda and Pedro Isaías |
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Year:
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2025 |
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Edition:
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Single |
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Keywords:
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Digital Government, Public Policies, Public and Common Goods |
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Type:
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Short Paper |
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First Page:
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275 |
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Last Page:
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279 |
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Language:
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English |
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Cover:
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Full Contents:
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Paper Abstract:
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This paper reviews the evolution of digital government as a concept shaped by both technological innovation and social
transformation. Early definitions were largely focused on service delivery through online portals, described in models such
as Layne and Lee's four stages and Fountain's G2C, G2B, and G2G interactions. A second stage, associated with open
government, emphasized transparency, participation, and trust, while international organizations highlighted the need for
governance and regulatory frameworks. The third stage reflects the impact of artificial intelligence, big data, and
data-driven decision-making, while the smart city agenda emerged in parallel, linking urban innovation, sustainability, and
quality of life. The review argues that traditional service-level typologies are no longer sufficient to explain current
developments. We propose reframing digital government as digital policies, i.e., state-wide strategies aimed at creating
public value and governing public goods. This perspective highlights digital transformation as a policy domain that
addresses societal challenges across individuals, groups, communities, and the environment. |
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