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Title:
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DEVELOPING A CUSTOMER-CENTRIC E-BUSINESS MODEL FOR A HIGH TECH SECTOR |
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Author(s):
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Samar K. Saha , Nitya L. Karmakar |
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ISBN:
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972-98947-8-7 |
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Editors:
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Nitya Karmakar and Pedro Isaías |
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Year:
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2004 |
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Edition:
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Single |
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Keywords:
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Electronic Commerce, e-business model, B2B e-business, semiconductor industry, customer-relationship management, customer-centric e-business model. |
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Type:
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Oral Presentation - 30 minutes |
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First Page:
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36 |
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Last Page:
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44 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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A business model using the internet-based computing and communications for global commerce in a high tech sector is presented. The basic building blocks of the proposed e-business model include an electronic storefront, an automatic order management system, an automatic scheduling system, a product customization infrastructure, an integrated supply-chain management system, and a networked core business groups as a customer support and feedback team. The paper examines the impact of the proposed e-business model on three critical business dimensions: improve business efficiency, improve customer relationship management, and improve organizational efficiency. By adopting the proposed business model a high tech firm can reap the benefits of e-commerce reduced cost, faster response time, customized products on internet time more rapidly and cost-effectively. |
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