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Title:
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DESIGNING AND IMPLEMENTING AN INTERFACE FOR PERFORMANCE MONITORING AND CONTROL IN SERVICE-ORIENTED ENTERPRISES |
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Author(s):
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Angelika I. Kokkinaki, Christodoulos Malekkos, George Malekkos, Monaliz Amirkhanpour |
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ISBN:
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978-972-8939-18-2 |
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Editors:
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Katherine Blashki |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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Interface Design, Process Management, Quality Control |
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Type:
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Full Paper |
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First Page:
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187 |
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Last Page:
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194 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Interfaces for coordination and control in agile and adaptive environments are generally viewed as very powerful tools that impose unique requirements. Such requirements are amplified in service-oriented enterprises. This paper presents design and implementation issues of an interface that is being designed and developed specifically for service-oriented enterprises. More specifically, a market research has pointed out that service oriented companies face a number of challenges related to monitoring and control quality and performance issues. A quality management application and the corresponding interface have been specifically designed to address those issues; they have been also developed and evaluated, as reposted in this paper. |
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