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Title:
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COMPARING THE IMPACT OF ELECTRONIC PERFORMANCE SUPPORT AND WEB-BASED TRAINING |
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Author(s):
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James D. Klein , Frank Nguyen |
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ISBN:
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978-972-8924-95-9 |
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Editors:
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Kinshuk, Demetrios G Sampson, J. Michael Spector,Pedro Isaías and Dirk Ifenthaler |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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Performance Interventions, Electronic Performance Support, Web-based Training |
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Type:
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Full Paper |
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First Page:
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267 |
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Last Page:
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272 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper reports on a study conducted to examine the effect of an electronic performance support system (EPSS) and
web-based training (WBT) on user performance, use of EPSS, and time on task. Employees from several different multinational
companies completed a tax preparation procedure using an EPSS, a WBT course, or a combination of the two
interventions. Findings revealed performance scores for participants receiving the EPSS-only and those receiving EPSS
and WBT were significantly higher than scores for participants who received the WBT-only. Results also indicated a
positive correlation between performance and use of the EPSS. Findings further showed that WBT-only users spent
significantly more time completing the task than their counterparts in other treatment groups leading to a negative
correlation between time on task and performance. Implications for the design and implementation of electronic
performance support and web-based training interventions are provided. |
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