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Title:
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COMMUNICATION MODEL FOR IMPROVING KNOWLEDGE CAPTURE IN COTS-BASED SYSTEMS |
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Author(s):
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Anat Segal-Raviv, Meira Levy, Irit Hader |
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ISBN:
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978-972-8939-83-0 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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COTS, knowledge management, software maintenance, model |
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Type:
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Short Paper |
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First Page:
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312 |
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Last Page:
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316 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Software maintenance constitutes a significant part of software development, which sometimes becomes the lions share of the project workload. Being a highly knowledge-intensive process, software maintenance can greatly benefit from knowledge management. Many software projects integrate commercial off-the-shelf (COTS) systems components in their projects and face knowledge-related challenges that are specific to such systems, like communication with the software vendor, understanding the ready-made components and more. While many methods have been suggested to improve knowledge management for software maintenance, little has been done in the field of COTS systems maintenance. In this paper we explore the COTS systems maintenance process from a knowledge-related perspective. To this end, we conducted an empirical study within a software project that is responsible for COTS system integration and maintenance. Following the findings of this study, we propose a new model for improving knowledge capture by examining the communication between COTS system players and stakeholders and utilizing knowledge management tools. |
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