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Title:
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ASSESSING THE USABILITY OF A MOBILE APP IN A REMOTE ENVIRONMENT: COMBINING THINK ALOUD WITH A USER EXPERIENCE SCALE QUESTIONNAIRE |
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Author(s):
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Virginia Tiradentes Souto and Luiza Reolon Cabral |
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ISBN:
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978-989-8704-49-8 |
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Editors:
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Katherine Blashki, Yingcai Xiao, Piet Kommers and Pedro Isaías |
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Year:
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2023 |
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Edition:
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Single |
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Keywords:
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User Experience, Mobile Application, Remote Environment, Think Aloud, Questionnaires |
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Type:
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Full |
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First Page:
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19 |
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Last Page:
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26 |
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Language:
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English |
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Cover:
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Full Contents:
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Paper Abstract:
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The aim of this study is to investigate an approach for evaluating the user experience of mobile applications in remote environments. The proposed approach includes both thinking aloud and a user experience questionnaire with three types of questions: personalized, scaled, and open-ended. The novelty of this study lies in the proposal of a new form with questions that not only focus on usability but also include other aspects of user experience, such as user characteristics, product features, and previous user experiences. The proposed App User eXperience Scale (AUXS) is based on SUS, but has many differences, including questions about content, visual appeal, content, user expectations, and an NPS question. The proposed approach is tested using a mobile application to promote artists and artisans. The results show that this approach can be useful not only for researchers, but also for designers to validate their creations and for companies offering mobile applications to test the usability of their applications. |
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