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Title:
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ASSESSING THE QUALITY MANAGEMENT IMPLEMENTATION IN IS/IT DEPARTMENTS IN SAUDI ARABIAN PRIVATE ORGANIZATIONS |
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Author(s):
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Khalid I. Alshitri , Pam Mayhew |
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ISBN:
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978-972-8924-57-7 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2008 |
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Edition:
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Single |
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Keywords:
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Quality management, Information systems/information technology departments, and Saudi Arabia |
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Type:
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Short Paper |
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First Page:
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297 |
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Last Page:
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302 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The main purpose of this study was to assess the level of practice of quality management implementation in IS/IT
departments in the Saudi Arabian private organizations. The participating organizations were 51 ISO9000:2000 certified
organizations from different business sectors in Saudi Arabia. The analysis of the survey data concluded that quality
management implementation in those organizations were a long way behind those of Western organizations. The results
suggested that there were lack of process management, measurement, and continuous improvement practices in IS/IT
departments in Saudi Arabian private organizations. |
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