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Title:
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AN OBJECT-BASED TOTAL QUALITY REFERENCE MODEL FOR REALISING SYSTEM AND EDUCATION QUALITY IN DISTANCE LEARNING SYSTEMS |
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Author(s):
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Chung-yuan Chen , Kevin C. Tseng |
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ISBN:
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978-972-8924-58-4 |
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Editors:
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Miguel Baptista Nunes and Maggie McPherson (series editors: Piet Kommers, Pedro Isaías and Nian-Shing Chen) |
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Year:
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2008 |
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Edition:
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V I, 2 |
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Keywords:
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Distance learning, object-oriented technology, system quality, total quality |
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Type:
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Full Paper |
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First Page:
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333 |
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Last Page:
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340 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper aims to develop an object-based total quality reference model for various perspectives of heterogeneous
stakeholders, which is able to completely define the quality of a distance learning system. The proposed model is a
multilayer framework that is stratified by an abstract model, quality categories, super quality classes, sub-super quality
classes, and attributes. Through back-forwarding quality attributes of stakeholders to quality categories, the quality of
distance learning system can be evaluated. The advantage of using this model is that the quality dimensions from
heterogeneous stakeholders are conclusive and a system can be completely analysed. To practically verify the proposed
model, a distance learning system from Taiwan is constructed. The reliability analysis using an expert questionnaire is
implemented and the constructed system is discussed to validate the proposed model. |
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