|
Title:
|
ALTERNATIVE SERVICE IDENTIFICATION AND DECOMPOSITION OF IT SERVICES USING ONTOLOGIES |
|
Author(s):
|
Christian Bartsch , Larisa Shwartz , Christopher Ward , Genady Grabarnik , Melissa J. Buco |
|
ISBN:
|
978-972-8924-56-0 |
|
Editors:
|
Nuno Guimarães and Pedro Isaías |
|
Year:
|
2008 |
|
Edition:
|
Single |
|
Keywords:
|
IT Service Processes; Ontology; Provisioning; Decomposition; Service Levels; Service Provider Environment |
|
Type:
|
Short Paper |
|
First Page:
|
383 |
|
Last Page:
|
388 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
Providers of IT services are under constant pressure to reduce cost and improve the quality of the services they provide.
The ability to decompose such IT services (defined by themselves or third party suppliers) into elemental service
processes characterized by core function can benefit the providers by allowing them to identify alternative service
processes of potentially lower cost and/or improved quality. This paper proposes an ontology-based hierarchical service
decomposition and identification approach to support service providers in managing their operational service processes
by the characterization and exploitation of such elemental service processes. We further demonstrate the feasibility,
effectiveness and sample outcomes of the proposed approach via a worked example. |
|
|
|
|
|
|
