Title:	ADOPTION OF AN E-REVENUE COLLECTION SYSTEM: A CASE OF GATUNDU NORTH AND SOUTH SUB COUNTIES
Author(s):	Margaret Njenga, Delphine Bheny, Tabitha Mberi, Tirus Wanyoike, Rohit Reddy, Philip Nyamwaya
ISBN:	978-989-8533-32-6
Editors:	Piet Kommers and Pedro Isaías
Year:	2015
Edition:	Single
Keywords:	Single Business Permit, e-Government, Automation, Revenue Collection.
Type:	Short Paper
First Page:	311
Last Page:	315
Language:	English
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Paper Abstract:	The use of ICT to automate government processes is taking shape in Kenya and across the globe. The benefits are enormous hence its proliferation and successful adoptions by governments around the world. It is based on these success stories that the County of Kiambu, a region in the Central province in Kenya, offered to the public and private sector firms to develop a system that would automate its revenue collections. A consortium formed by the Strathmore Research and Consultancy Centre, Namu Health and iPay applied for a tender and won the offer to carry out a pilot project in two sub-counties: Gatundu South and Gatundu North. The pilot project sought to automate revenue streams such as parking fees, market fees and cess, single business permits, land and property rates. For the purpose of this paper, we focus on how the implementation of single business permit applications has contributed to numerous benefits due to its accessibility. Desktop research, interviews, focus groups and the study of the financial gazette of the county were conducted to gather enough requirements for the development of the automated system for single business permits. The new system, CountyPro was developed, tested and found to meet the requirements. Post implementation interviews were administered to the various stakeholders and findings revealed that 80% of the users preferred the new system to the old one in terms of ease of use, flexibility, transparency, accessibility, modes of payment, reporting and workflow management.
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