Title:	A TRANSACTIVE MEMORY APPROACH TO STUDYING HOW SOCIAL NETWORKS INFLUENCE EXPERTISE DISCOVERY, INFORMATION RETRIEVAL AND ALLOCATION, AND USE OF DIGITAL KNOWLEDGE REPOSITORIES IN ORGANIZATIONAL WORK TEAM
Author(s):	Chunke Su
ISBN:	978-972-8939-76-2
Editors:	Gunilla Bradley, Diane Whitehouse and Angela Lin
Year:	2012
Edition:	Single
Keywords:	Social networks; transactive memory; expertise discovery; information retrieval; information allocation; digital knowledge repositories.
Type:	Full Paper
First Page:	27
Last Page:	34
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	The goal of this study is to utilize transactive memory theory and social network analysis to understand how organizational work team members’ social networks influence their expertise discovery, information retrieval and allocation, and use of digital knowledge repositories. Analyzing data collected from 208 individuals working in 17 organizational work teams across the U.S. and Western Europe, this study found that while a team member’s degree centrality in the social network could increase one’s discovery of other members’ expertise and one’s information allocation to other members, the betweenness centrality in the social network had a negative effect on one’s information allocation to other members. Further, neither degree nor betweenness centrality in the social network had a significant influence on team member’s utilization of digital knowledge repositories. This study contributes to current understanding of how humans interact with each other and digital knowledge management technologies to develop effective transactive memory systems in today’s organizational work settings.
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