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Title:
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A STUDY OF SUCCESSFUL OUTSOURCING FACTORS |
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Author(s):
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Peng Zhou, Hareton K.N. Leung |
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ISBN:
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978-972-8939-47-2 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2011 |
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Edition:
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Single |
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Keywords:
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IT outsourcing, Critical Success Factors, outsourcing management. |
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Type:
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Full Paper |
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First Page:
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152 |
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Last Page:
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160 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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IT outsourcing developed rapidly both in breath and depth in recent years. Both the client and the vendor focus on how to achieve success from an outsourcing project. In this paper, we identified the Critical Success Factors (CSFs) of outsourcing success in both parties perspective. We found there are 7 CSFs for the client: Relationship building, Governance, Requirement management, Communication, Contracting, Knowledge sharing, and Vendor selection, and 5 CSFs for the vendor: Relationship building, Knowledge sharing, Communication, Requirement analysis, and Contracting. After that, we analyze the challenges in outsourcing to China and their effects on CSFs and then propose some important practices to reduce the effects. These important practices are exchange of staff on a long term basis and builds close individual personal relationship, frequent and formalized communication, tight governance and strong requirement management. |
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