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Title:
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A MULTI-PERSPECTIVE EFFECTIVENESS EVALUATION METHODOLOGY FOR MGOVERNMENT (MPE2M-mG) |
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Author(s):
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Tarek El-kiki , Elaine Lawrence |
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ISBN:
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972-8924-06-2 |
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Editors:
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Nitya Karmakar and Pedro Isaías |
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Year:
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2005 |
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Edition:
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Single |
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Keywords:
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mGovernment, effectiveness, evaluation, mobile, services, management. |
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Type:
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Full Paper |
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First Page:
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75 |
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Last Page:
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84 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The benefits, which can also be considered as incentives or drivers, of implementing mGovernment services, include increasing effectiveness of government processing (back office) and services (front office). The objective of this study is to identify a method that best assesses and measures the effectiveness of mobile services (mServices) rendered by mGovernment entities, regardless of the type of the end-user. It has been developed as a follow-on to the generic management framework developed by the researchers to guide government in managing the adoption of wireless and mobile technologies for the implementation of mGovernment services. The Adaptive Management Approach is combined with two measurement methodologies to produce a Multi-Perspective Effectiveness Evaluation Methodology for mGovernment (MPE2M-mG). |
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