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Title:
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A METHODOLOGICAL APPROACH FOR DEVELOPING USER CENTRIC INNOVATIVE ICT SERVICES |
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Author(s):
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KL Belinda Chen, Hsiu-Ling Tsui, Hsuan-Ting Liao, Chi-Ta Yang |
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ISBN:
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978-972-8939-20-5 |
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Editors:
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Gunilla Bradley |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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Information Communication Technology (ICT), User Centric, Service Experience Engineering (SEE), Methodology |
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Type:
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Short Paper |
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First Page:
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143 |
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Last Page:
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146 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The users experiences and feedbacks on new applications have become important components in the development of new ICT products and services. Many innovative information communication technology (ICT) products and services fail not because of a lack of advanced technology but because of a failure to understand real users needs. Therefore, an emperical approach to identify users needs and underpin the product requirements can support the development of new ICT services significantly. Context research, user requirements specification, user involvement, and iterative evaluation and modification the business model are the key elements in the new service development. A methodological approach Service Experience Engineering (SEE) has been established to enhance effective open innovation, the three major phases of SEE methodology are: (I) FIND; (II) InnoNet; (III) Design Lab. Two projects- Grandparents Easy Go, and Wise Household Case & Communication, have been deployed with SEE approach in Minsheng Community to validate the methodology. The processes and outcomes of the projects are introduced and discussed in the paper. |
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