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Title:
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A FACILITATED VMC-BASED REMOTE SERVICE KIOSK INTERFACE FOR INFORMATION SYSTEMS |
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Author(s):
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Anna-Liisa Syrjänen, Marianne Kinnula, Kari Kuutti, Vesa Sihvola |
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ISBN:
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978-972-8939-90-8 |
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Editors:
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Katherine Blashki |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Video-mediated communication, kiosk interface, facilitation, service system |
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Type:
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Full Paper |
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First Page:
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157 |
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Last Page:
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164 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The assumption behind kiosks used in public places is that they are meant for simple tasks and crowds of people who do not require help. Complex occasionally used information-intensive services provided by kiosks, diversified customer groups and situations where people are dependent on the systems available, have challenged this assumption. Our study on a new video-mediated communication (VMC) based service kiosk shows that the help from a real person by VMC is a possible solution to the problems and the human-facilitated kiosk interface is appropriate for the systems used in public places. Based on experiences with the kiosk, we suggest enhancing VMC-based kiosk interfaces for information systems. |
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