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Title:
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A CASE STUDY OF A LARGE EUROPEAN FOOD RETAILER |
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Author(s):
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Marius Janson |
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ISBN:
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978-972-8939-83-0 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Groupware, Implementation, Information Systems, Employees, Unions. |
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Type:
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Full Paper |
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First Page:
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127 |
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Last Page:
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133 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Many organizations implement commercial Groupware packages into an already existing corporate culture and thus face the need of having to make considerable operational adjustments. This case study describes a unique instance where a retailing firm implemented an in-house designed Groupware to respond to an already existing operating philosophy. Retailing companies have to maintain positive relationships between the firm and the buying public, the firm and its employees, the firm and the unions, and between the employees and the unions. The quality, efficiency, and effectiveness of these relationships depend on channels of communication between the four parties. Based on a twenty-year long field study of a European food retailer we demonstrate how the in-house designed enterprise Groupware not only supported collaborative work among employees but also successfully managed all the above relationships. |
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