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Title:
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OPERATIONALIZATION OF FLEXIBILITY IN BUSINESS PROCESS MANAGEMENT |
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Author(s):
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Stefan Eicker, Annett Nagel, Peter M. Schuler |
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ISBN:
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978-972-8939-09-0 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2010 |
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Edition:
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Single |
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Keywords:
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Business Process Management, Business Process Flexibility, Business Process Change Flexibility, Business Process Execution Flexibility |
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Type:
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Short Paper |
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First Page:
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431 |
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Last Page:
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436 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Flexibility is the argument brought forward when preparing enterprises for the (uncertain) future. As business process management (BPM) aims at the methodical design of goal-oriented business processes, the world of change added flexibility to the existing goals quality, time and costs. This paper addresses the topic of flexibility focusing on BPM in order to establish a definition of flexibility suited to serve the different research areas, so far each covering flexibility with a particular view. Based on the three levels of flexibility presented in this paper an approach will be documented how business processes can be improved using these levels. |
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