MOVING FROM PRODUCT-BASED BUSINESS TO ONLINE SERVICE BUSINESS Aki Lassila
	RE-INVENTING SMART CARDS FOR COMPETITIVE B2B E-COMMERCE Shafaq Khan , Hussein Fakhry
	MODEL-BASED PRICING OF E-LEARNING Markus Grüne , Andreas Oberweis
	PRIVACY AND SECURITY ISSUES AND PRACTICES AMONG eCOMMERCE CONSUMERS Klaus Schmidt , Maria E. Canabal
	WHAT CONSTITUTES THE ‘ASSIST’ IN E-ASSISTANTS: THE CUSTOMER VIEWPOINT Kathy Keeling , Susan Beatty , Peter Mcgoldrick
	CUSTOMER LOYALTY IN THE VIRTUAL WORLD: AN EXAMINATION BASED ON EVALUATION OF WEB OFFERINGS IN THE INDIAN CONTEXT Versha Mehta
	THE ROLE OF E-GOVERNANCE: A CASE STUDY OF INDIA Jamshed J. Mistry
	MANAGING INFORMATION TECHNOLOGY ACQUISITION IN ORGANIZATIONS: A STRATEGIC EVALUATION FRAMEWORK H.k. Mishra , M. Satpathy , B. Mohanty
	TARGETING INTERVENTIONS FOR INTRA-ORGANIZATIONAL IT ADOPTION W.j. De Groot , M.r.b. Reunis
	THE SPAM PROBLEM – CONSEQUENCES FOR ECOMMERCE AND A MULTI-FACETED SOLUTION APPROACH Florian Konow , Dirk Frosch-wilke
	PERSONALIZATION OF USER INTERFACES IN E-COMMERCE AND M-COMMERCE APPLICATIONS Christos K. Georgiadis , Athanasios Manitsaris
	RESHAPING THE FRAMEWORK FOR ANALYSING SUCCESS OF MOBILE PAYMENT SOLUTIONS Agnieszka Zmijewska , Elaine Lawrence
	USER REQUIREMENTS FOR LOCATION BASED SERVICES Hans H. Bauer , Tina Reichardt , Anja Schüle
	DIGITAL DIVIDE AND INTERNET DIFFUSION IN ITALY AMONG FIRMS Michela Serrecchia , Irma Serrecchia , Maurizio Martinelli
	DEVELOPING AN e-SATISFACTION SCALE FOR INTERNET SERVICES (WEBSAT)– A COMPARATIVE STUDY WITH SERVQUAL SCALE Ana Isabel Torres , Francisco Vitorino Martins
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