Title:	EXTENDING A MEETING MODEL AND IDENTIFYING SOCIAL ACTIVITIES FOR APPLICATION SUPPORT
Author(s):	Terence Blackburn , Kuan Tan , Paul Swatman
ISBN:	978-972-8924-82-9
Editors:	Gunilla Bradley and Piet Kommers
Year:	2009
Edition:	Single
Keywords:	Meeting model, social processes, actions, activities, face to face, meetings.
Type:	Full Paper
First Page:	20
Last Page:	27
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	One research area that has failed to produce any effective results is support for face to face meetings. In reality, there are almost no well known applications that support the inherently social nature of this type of group work. People in small teams do not always follow predefined processes, such as agendas, and they may ignore prescriptive direction. Given that people’s actions are unpredictable, it becomes very hard to provide technological support. Further, there is a lack of understanding of what teams really do during interaction and that meetings, in the holistic sense, are not being examined in enough detail. This paper has two main contributions. First, an extended model of meetings is presented that includes the cognitive system formed by team members as well as artefacts and resources. Next, we examine meeting activities at a fine grained level this includes some of the social aspects that accompany the more formal processes. We provide a mini case study to exemplify our model and provide evidence of social processes that need to be considered for support.
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