|
Title:
|
EGOVERNMENT: CARROT OR STICK? |
|
Author(s):
|
Frank Bongers , Rex Arendsen |
|
ISBN:
|
972-8924-16-X |
|
Editors:
|
Pedro Isaías, Maggie McPherson and Frank Bannister |
|
Year:
|
2006 |
|
Edition:
|
1 |
|
Keywords:
|
eGoverment services, SME and administrative burden. |
|
Type:
|
Full Paper |
|
First Page:
|
210 |
|
Last Page:
|
216 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
More and more companies are adopting eGovernment services but it is not clear if they are really using them. In an
attempt to encourage businesses, an increasing number of Government agencies have decided to liaise with client groups
to improve the quality of eGoverment services. Businesses consider speed and convenience of service delivery to be
important added values; however, they expect electronic services to have relatively less impact on the reduction of their
administrative burden. In order to increase businesses use of eGovernment services, we need to recognize the different
needs of various target groups. A tailor-made approach could include using various electronic channels. But should
governments develop a carrot or a stick policy to persuade businesses to sign up for eGovernment services? |
|
|
|
|
|
|
