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Title:
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COLLABORATIVE TEAM OBSERVATION AND SUPPORT |
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Author(s):
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Kuan Liung Tan , Paul Swatman |
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ISBN:
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978-972-8924-82-9 |
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Editors:
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Gunilla Bradley and Piet Kommers |
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Year:
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2009 |
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Edition:
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Single |
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Keywords:
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Information systems, case study, collaborative teamwork, GDSS, HCI, CSCW |
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Type:
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Full Paper |
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First Page:
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98 |
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Last Page:
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104 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Researchers have found that existing ICT support systems for collaborative teams lack impact in real-world
organisations. Consequently, they believe that understanding collaborative team processes is a prerequisite to developing
effective support systems. This paper presents our attempt to develop this understanding. By presenting a summary of an
empirical study on a collaborative research team in action, we show that by nature, such work is creative and
opportunistic in nature. We also discuss the implications of this study and suggest that a contingency, toolbox-based
approach as a way forward to support collaborative teams. |
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